Privacy Policy

Information We Collect

• Account information such as name, phone number, email address, password credentials, business type, location, and tax identification details when provided.
• Order information such as selected products, quantities, order totals, order notes, order status, and order history.
• Device and app information needed to operate the service, including authentication tokens, notification tokens, app activity, and basic technical logs.
• Business or supplier information submitted through Hardware Mkononi services, such as company names, addresses, phone numbers, email addresses, websites, product details, and uploaded images.

How We Use Information

• To create and manage customer accounts, authenticate users, and keep accounts secure.
• To process orders, provide order updates, manage product availability, and support customer service requests.
• To send service messages such as order notifications, account updates, and important app notices.
• To improve app reliability, troubleshoot issues, prevent fraud, and maintain the security of Hardware Mkononi services.

Sharing Information

We do not sell personal information. We may share necessary information with service providers, delivery or fulfillment partners, payment or infrastructure providers, and legal authorities when required to operate the service, complete transactions, protect users, or comply with applicable law.

Data Storage and Security

We use reasonable administrative, technical, and organizational safeguards to protect information. No online service can guarantee absolute security, but we work to limit access to information to people and systems that need it to operate Hardware Mkononi.

Data Retention

We keep account, order, and business records for as long as needed to provide the service, comply with legal and tax obligations, resolve disputes, and maintain accurate business records. Information that is no longer needed is deleted or anonymized where practical.

Your Choices

• You may update account information in the app where those controls are available.
• You may request access, correction, or deletion of your personal information by contacting Hardware Mkononi support.
• You may request account deletion at any time by following the instructions on the Delete Account page.

Children's Privacy

Hardware Mkononi is intended for users who can lawfully create an account and place hardware orders. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the date shown on this page and may provide additional notice in the app or through other appropriate channels.